EDITLOCK Help center
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Getting started
- What is Editlock and how does it work? A 2-minute overview of projects, uploads, review, and approval.
- How do I sign in or create an account? Get into Editlock — by invite or by requesting access.
- I forgot my password — how do I get back in? Reset your password from the sign-in screen.
- What are the workspace roles? Admin, Full Access, Edit & Share, and Edit — what each can do.
- How do I invite teammates to my workspace? Add editors and collaborators and set their role.
- How do I remove a teammate or free up a seat? Remove a member when you need to free up a seat on your plan.
Projects
- How do I create a project? Projects are where your assets, folders, and share links live.
- How do I set a project cover image? Give a project a thumbnail so it's easy to spot.
- How do restricted projects work? Limit a project to specific people instead of the whole workspace.
- How do I give someone access to a specific project? Invite a person to one restricted project without adding them everywhere.
- How do I delete or restore a project? Move a project to Trash and get it back within the recovery window.
Uploading
- How do I upload a file? Add video, audio, or images to a project from your browser.
- What file types can I upload? Video, audio, and image formats Editlock accepts.
- Is there a file size limit? No fixed per-file cap — you're limited by your plan's total storage.
- My upload failed or is stuck — what do I do? Fix stalled, failed, or slow uploads.
- Can I download or compare a YouTube or Vimeo link? How link assets differ from uploaded files — downloads, compare, and what works.
- How do I import files from Google Drive? Bring selected files straight from Drive into a project.
- Why won't my video play? A file uploaded fine but won't play back — usually a codec issue.
Folders & organization
Sharing & review
- How do I share a project or asset for review? Send a review link to clients — no account required for them.
- How do I leave a timestamped comment? Give feedback pinned to an exact moment in the video.
- What do the share options mean? Expiry, downloads, and passphrase — what each setting does.
- How do I passphrase-protect a share? Require a word or phrase before anyone can view a share.
- What does my client see when they open a share link? The reviewer experience — no account needed.
- How do I see, edit, or stop my share links? Manage every share for a project from one place.
- How do I see who viewed a share? Track which reviewers opened your link and when.
- How do I approve a video or request changes? Set an asset's status so everyone knows where it stands.
- How do I draw annotations on a video? Mark up the frame directly while leaving feedback.
- Do reviewers need an account to comment? No — clients and reviewers just open the link. No login, no signup.
Versions
Account & settings
- How do I update my profile or password? Change your name, email, and password.
- How do I manage my notifications? Choose what you get notified about.
- How do @mentions work? Pull someone into a comment thread directly.
- How do I check my storage usage? See how much storage your workspace is using.
- What happens when I hit my storage limit? Storage is a hard cap — uploads pause until you free space or upgrade.
- How do I use custom fields on assets? Tag assets with your own metadata — status, notes, dates.
- How do I brand my share pages with my logo? Put your studio's logo, name, and color on reviewer pages.
- How do I set workspace-wide security defaults? Require passphrases, set default expiry, and limit reviewer domains.
- How does Trash work, and how do I recover something? Deleted assets and projects are recoverable for a window.
- How do I delete my account? How to close your account and what happens to your data.
- Is my content private and secure? Your work is private to your workspace — sharing is always your choice.
Billing
- How does Editlock pricing work? You pay for storage, not seats — invite everyone.
- Is there a free plan? Yes — a free forever plan to try Editlock.
- What payment methods can I use? Cards and UPI, handled securely by Razorpay.
- How do I upgrade, downgrade, or switch to annual? Change plans anytime from your settings — here's how the charges work.
- How do I cancel my plan? Cancel anytime — you keep access until the end of what you've paid for.
- Can I get a refund? Annual plans are refunded pro-rata; monthly plans run to the end of the month.
- How do I get a receipt for my payment? Download a receipt for any payment from your billing history.
- How do I change my card or payment method? Switching the card or UPI on an active plan, and what to do for now.
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