EDITLOCK Refunds & Cancellation.
Exactly what happens to your billing and your files when you cancel — no surprises, no fine print.
1. Cancelling your plan
You can cancel at any time from your billing settings in the app, or by writing to founder@editlock.io. Cancellation stops the next renewal. You keep access to your current plan until the end of the period you have already paid for.
2. Monthly plans
Monthly plans are pay-as-you-go and are non-refundable. When you cancel, your plan simply runs to the end of the current billing month and does not renew. You are not charged again after that.
3. Annual plans — pro-rata refund
If you are on an annual plan and cancel from your billing settings, we automatically refund the unused portion to your original payment method: the whole calendar months remaining after your cancellation date; the current month in progress is not refunded. For example, if you cancel with four full months left in your annual term, we refund four months' worth of the annual price you paid. You can also request an annual refund by writing to founder@editlock.io.
If you switch or upgrade to a different plan mid-cycle, the unused portion of your current plan is refunded pro-rata to your original payment method in the same way, and your new plan is charged in full.
4. Storage limits
Storage is a hard cap. When you reach your plan's limit, new uploads pause until you free up space or move to a larger plan — there is no metered overage billing, so there is nothing of that kind to refund.
5. How refunds are paid
Approved refunds are made to your original payment method through our payment partner, Razorpay. We process approved refunds within 5–7 business days; your bank or card issuer may take a few additional days to reflect the credit.
6. Free tier
The Free plan costs nothing, so there is nothing to refund. You can stop using it at any time.
7. What happens to your files
We never surprise-delete your work. After cancellation:
- You keep read-and-download access for 15 days, so you can retrieve everything before anything is removed.
- After that window, workspace files are removed, with an internal soft-delete buffer before permanent erasure.
- Your account itself persists on the Free tier — you can re-subscribe at any time and pick up where you left off.
8. Failed or missed payments
If a renewal payment fails, we retry it and keep your account in full-access grace for 7 days while we notify you. If it remains unpaid, the account moves to the free tier and the 15-day read-and-download window described above applies before files are removed. We will always tell you before you lose access.
9. Billing disputes
If you think you have been charged incorrectly, contact founder@editlock.io within 30 days of the charge and we will investigate and correct any genuine error promptly.
10. Contact
Questions about refunds or cancellation: founder@editlock.io. General support: support@editlock.io.